2025 Conference Agenda
The Future of Delivery – Smarter, Greener, Faster
Agenda Overview:
The logistics landscape is changing and developing at a rapid pace. From the surge of eCommerce and shifting customer expectations to the latest technological advancements and geopolitical challenges, the future of delivery is ever evolving. WMX Europe’s agenda dives into these critical themes, helping businesses anticipate trends and stay ahead of the curve.
WMX Europe Welcome Reception // Monday 16th June 2025
19.00 – 21.00 // WMX Europe 2025 Welcome Reception
Join us on Monday evening for drinks and networking opportunities at the Cardo Roma Pool Bar before the start of WMX Europe 2025 content. Sponsored by Poste Italiane & Sengi Express.
Day 1 // Tuesday 17th June 2025
08.15 // Registration, Showcase Exhibition and Networking Opens
Refreshments sponsored by CCL
09.20 // Opening remarks from Triangle: Welcome to Rome!
Neil Jackson | Chief Executive Officer | Triangle Management Services
09.25 // A WARM POSTE ITALIANE WELCOME TO ROME
Massimo Rosini | Director of Mail, Logistics and Communication Services | Poste Italiane
OPENING KEYNOTE
09.35 // The Power of Diversification
Innovation drives survival. Discover how postal operators can diversify services, embrace technology, and unlock new revenue streams for long-term success. Brody will explore this topic before welcoming industry leaders who have mastered diversification for growth and innovation to join him on stage.
09.50 // Postal Diversification: innovate, Adapt, Lead
Building on Brody’s keynote, industry leaders will share how they’ve redefined postal services- driving digital transformation, forging strategic partnerships, diversifying offerings, and anticipating consumer needs to stay ahead of the curve.
Moderator: Brody Buhler | Chief Executive Officer | Escher Group
10.25 // Discussion & Q&A
10.50 // Networking Break
Refreshments sponsored by FB Canada Express
The Future of Smaller Postal Operators in a Competitive World
11.35 // Small Posts, Big Challenges: Competing in a Giant’s World
Discover how small and mid-sized postal operators are tackling market pressures, from tech disruption to regulatory burdens. This session spotlights bold strategies and real-world innovations helping them stay in the game.
Moderator: Peter Somers | Chief Executive Officer | Eco Fleet
Sven Kukemelk | VP International Business | Omniva
Olivier Leruth | EVP Europe and Asia | Landmark Global
Matej Raspet | CMO | Pošta Slovenije
David Attard | Executive Director | Malta Post
12.10 // Discussion & Q&A
12.35 // Networking Buffet Lunch
Lunch will be available in the exhibition area, sponsored by Escher
Consumer centric strategies
13.35 // From Expectation to Execution: Customer-Centric Logistics in Action
Customer expectations are evolving – and they’re not slowing down. Speed, sustainability, and simplicity are now the baseline. This session explores how leading logistics providers are embedding customer centricity into every touchpoint, transforming service into a true competitive advantage.
Moderator: Ian Kerr | Founder and Host | The Postal Hub
Chris Peeters | Chief Executive Officer | bpost
Vivian Davies | Director of Global Imports | Royal Mail
14.40 // Discussion & Q&A
15.05 // Networking Break
Refreshments sponsored by Scurri
OOH: The Future of Last-Mile Delivery
15.50 // Understanding Your Customer- Why OOH is the Future of Last-Mile Delivery
With consumers craving speed and convenience, OOH delivery- from parcel lockers to pick up points- is transforming the last mile. Discover how businesses can reduce costs, improve efficiency, and elevate customer experience.
Moderator: Michael Anderson | Independent Consultant
16.15 // Discussion & Q&A
Case study: Bettermile x GLS
16.40 // Case Study: Bettermile x GLS- Delivering on Customer Promise
Discover how dynamic delivery orchestration is transforming the last mile into a real-time, customer-first experience. Using GLS as a case study, this session highlights how tech-driven solutions can both improve home delivery and deliver flexibility through optimised use of out-of-home (OOH) networks. Learn how real-time synchronization between consumers, drivers, and delivery options boosts satisfaction, protects customer relationships, and drives operational efficiency-turning delivery into a key competitive edge.
Moderator: Michael Anderson | Independent Consultant
19.30 // Drinks Reception
20.30 // World Post & Parcel Awards Gala Dinner
Day 2 // Wednesday 18th June 2025
08.30 // Registration, Showcase Exhibition and Networking Opens
Refreshments sponsored by Bettermile
Day 2 Opening Keynote: Spotlight on Austria Post
09.30 // The Triple Catalyst: How Austria Post is Redefining Logistics Through Tech, Out-of-Home Solutions & Sustainability
Austrian Post CEO Walter Oblin reveals how tech, out-of-home delivery, and bold sustainability are reshaping logistics. Get the insights you need to innovate, adapt, and lead in a rapidly evolving industry.
Walter Oblin | Chief Executive Officer | Austrian Post
09.50 // Sustainability in Motion: Logistics for a Greener Tomorrow
Following Walter Oblin’s keynote, we now focus on sustainability in logistics. Hear from industry experts on practical steps, tech innovations, and solutions that drive eco-friendly operations and pave the way for a greener future
Moderator: Botond Szebeny | Secretary General | PostEurop
10.55 // Networking Break
Refreshments sponsored by Avalara
Cross Border Logistics & Current eCommerce Landscape
11.40 // Global eCommerce Logistics: Strategies for Navigating Cross-Border Challenges
As eCommerce continues its rapid global expansion, logistics professionals face the critical task of optimizing cross-border operations. This session delves into the latest strategies and technologies driving efficiency in international logistics, addressing regulatory complexities, and meeting evolving consumer expectations.
Moderator: Misko Kancko | President & CEO | Last Mile Experts World
Jan Van Roey | Head of International | Poste Italiane
Marina Khanayeva | Chief Executive Officer | Joom Group
Alexander Schmitz-Hübsch | CDO & Head of International | DHL eCommerce
Francisco Javier Miranda Lasheras | Head of International Sales | Correos
12.40 // Networking Buffet Lunch
Lunch will be available in the exhibition area
AI in Action: Real-World Innovation, Operational Impact, and the Future of Intelligent Logistics
13.40 // How Is AI Already Transforming Logistics- and What’s Coming Next?
AI not a future concept- it’s reshaping logistics today. This panel brings together industry leaders from Poste Italiane, Avalara, and Synkka.ai to share real-world success stories, practical applications, and future outlooks. From operational efficiency, tackling cross-border challenges, to reducing technology complexity, discover how AI is driving measurable impact now- and what innovations are coming next.
Moderator: Michael Anderson | Independent Consultant
Cosimo Birtolo | Head of Artificial Intelligence | Poste Italiane
Torbjörn Maaherra | Founder & CEO | Synkka.ai
Craig Reed | SVP, Global Trade | Avalara
Bart Coppelmans | Head of Enterprise Product Management | HERE Technologies
14.15 // Discussion and Q&A
CLOSING REMARKS & PRIZE ANNOUNCEMENT: THANK YOU ROME!!!
Tom Ross-Joannou | Managing Director | Triangle Management Services
15.30 // Conference Close
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WMX Europe is brought to you by Triangle, the provider of value added specialist services to the mail and express industries. Find out more at www.triangle.eu.com
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