2025 Conference Agenda

WMX Europe Welcome Reception  //  Monday 16th June 2025

Day 1  //  Tuesday 17th June 2025

09.35 // The Power of Diversification

Innovation drives survival. Discover how postal operators can diversify services, embrace technology, and unlock new revenue streams for long-term success. Brody will explore this topic before welcoming industry leaders who have mastered diversification for growth and innovation to join him on stage.

09.50 // Postal Diversification: innovate, Adapt, Lead

Building on Brody’s keynote, industry leaders will share how they’ve redefined postal services- driving digital transformation, forging strategic partnerships, diversifying offerings, and anticipating consumer needs to stay ahead of the curve.

Moderator: Brody Buhler | Chief Executive Officer | Escher Group

11.35 // Small Posts, Big Challenges: Competing in a Giant’s World

Discover how small and mid-sized postal operators are tackling market pressures, from tech disruption to regulatory burdens. This session spotlights bold strategies and real-world innovations helping them stay in the game.

Moderator: Peter Somers | Chief Executive Officer | EBC

13.35 // From Expectation to Execution: Customer-Centric Logistics in Action

Customer expectations are evolving – and they’re not slowing down. Speed, sustainability, and simplicity are now the baseline. This session explores how leading logistics providers are embedding customer centricity into every touchpoint, transforming service into a true competitive advantage.

Moderator: Ian Kerr | Founder and Host | The Postal Hub

15.50 // Understanding Your Customer- Why OOH is the Future of Last-Mile Delivery

With consumers craving speed and convenience, OOH delivery- from parcel lockers to pick up points- is transforming the last mile. Discover how businesses can reduce costs, improve efficiency, and elevate customer experience.

Moderator: Michael Anderson | Independent Consultant

16.40 // Case Study: Bettermile x GLS- Delivering on Customer Promise

Discover how dynamic delivery orchestration is transforming the last mile into a real-time, customer-first experience. Using GLS as a case study, this session highlights how tech-driven solutions can both improve home delivery and deliver flexibility through optimised use of out-of-home (OOH) networks. Learn how real-time synchronization between consumers, drivers, and delivery options boosts satisfaction, protects customer relationships, and drives operational efficiency-turning delivery into a key competitive edge.

Moderator: Michael Anderson | Independent Consultant

Day 2  //  Wednesday 18th June 2025

09.30 // The Triple Catalyst: How Austria Post is Redefining Logistics Through Tech, Out-of-Home Solutions & Sustainability

Austrian Post CEO Walter Oblin reveals how tech, out-of-home delivery, and bold sustainability are reshaping logistics. Get the insights you need to innovate, adapt, and lead in a rapidly evolving industry. 

09.50 // Sustainability in Motion: Logistics for a Greener Tomorrow

Following Walter Oblin’s keynote, we now focus on sustainability in logistics. Hear from industry experts on practical steps, tech innovations, and solutions that drive eco-friendly operations and pave the way for a greener future

Moderator: Botond Szebeny | Secretary General | PostEurop

11.40 // Global eCommerce Logistics: Strategies for Navigating Cross-Border Challenges

As eCommerce continues its rapid global expansion, logistics professionals face the critical task of optimizing cross-border operations. This session delves into the latest strategies and technologies driving efficiency in international logistics, addressing regulatory complexities, and meeting evolving consumer expectations.

Moderator: Misko Kancko | President & CEO | Last Mile Experts World

13.40 // How Is AI Already Transforming Logistics- and What’s Coming Next?

AI not a future concept- it’s reshaping logistics today. This panel brings together industry leaders from Poste Italiane, Avalara, and Synkka.ai to share real-world success stories, practical applications, and future outlooks. From operational efficiency, tackling cross-border challenges, to reducing technology complexity, discover how AI is driving measurable impact now- and what innovations are coming next.

Moderator: Michael Anderson | Independent Consultant