2025 Conference Agenda

WMX Europe Welcome Reception  //  Monday 16th June 2025

Day 1  //  Tuesday 17th June 2025

09.35 // The Power of Diversification

Innovation drives survival. Discover how postal operators can diversify services, embrace technology, and unlock new revenue streams for long-term success. Brody will explore this topic before welcoming industry leaders who have mastered diversification for growth and innovation to join him on stage.

09.50 // Postal Diversification: innovate, Adapt, Lead

Building on Brody’s keynote, industry leaders will share how they’ve redefined postal services- driving digital transformation, forging strategic partnerships, diversifying offerings, and anticipating consumer needs to stay ahead of the curve.

Moderator: Brody Buhler | Chief Executive Officer | Escher Group

11.25 // Small Posts, Big Challenges: Competing in a Giant’s World

Discover how small and mid-sized postal operators are tackling market pressures, from tech disruption to regulatory burdens. This session spotlights bold strategies and real-world innovations helping them stay in the game.

Moderator: Peter Somers | Chief Executive Officer | Bob Eco

13.40 // From Expectation to Execution: Customer-Centric Logistics in Action

Customer expectations are evolving – and they’re not slowing down. Speed, sustainability, and simplicity are now the baseline. This session explores how leading logistics providers are embedding customer centricity into every touchpoint, transforming service into a true competitive advantage.

Moderator: Ian Kerr | Founder and Host | The Postal Hub

15.30 // Understanding Your Customer- Why OOH is the Future of Last-Mile Delivery

With consumers craving speed and convenience, OOH delivery- from parcel lockers to pick up points- is transforming the last mile. Discover how businesses can reduce costs, improve efficiency, and elevate customer experience.

Moderator: Michael Anderson | Independent Consultant

16.30 // Case Study: Bettermile x GLS- Delivering on Customer Promise

To close Day 1, this case study dives deep into how Bettermile and GLS joined forces to put the customer at the heart of their operations. Following the themes of speed, convenience, and strategic delivery methods explored earlier in the day, this session will provide real-world insights into how innovative logistics solutions and collaborative partnerships lead to measurable improvements in customer satisfaction. Learn how technology, customer data, and shared vision helped transform last-mile delivery.

Moderator: Michael Anderson | Independent Consultant

Day 2  //  Wednesday 18th June 2025

09.30 // The Triple Catalyst: How Austria Post is Redefining Logistics Through Tech, Out-of-Home Solutions & Sustainability

Austrian Post CEO Walter Oblin reveals how tech, out-of-home delivery, and bold sustainability are reshaping logistics. Get the insights you need to innovate, adapt, and lead in a rapidly evolving industry. 

09.50 // Sustainability in Motion: Logistics for a Greener Tomorrow

Following Walter Oblin’s keynote, we now focus on sustainability in logistics. Hear from industry experts on practical steps, tech innovations, and solutions that drive eco-friendly operations and pave the way for a greener future

Moderator: Botond Szebeny | Secretary General | PostEurop

11.35 // Global eCommerce Logistics: Strategies for Navigating Cross-Border Challenges

As eCommerce continues its rapid global expansion, logistics professionals face the critical task of optimizing cross-border operations. This session delves into the latest strategies and technologies driving efficiency in international logistics, addressing regulatory complexities, and meeting evolving consumer expectations.

Moderator: Misko Kancko | President & CEO | Last Mile Experts World

13.35 // How Is AI Already Transforming Logistics- and What’s Coming Next?

AI not a future concept- it’s reshaping logistics today. This panel brings together industry leaders from Poste Italiane, Avalara, and Synkka.ai to share real-world success stories, practical applications, and future outlooks. From operational efficiency, tackling cross-border challenges, to reducing technology complexity, discover how AI is driving measurable impact now- and what innovations are coming next.

Moderator: Michael Anderson | Independent Consultant